Drowning in coupon sites in Spain
One of the big companies in Spain – LetsBonus – published an offer last year for an iPad2 for only 499€ (64GB, WiFi + 3G). MoneySaverSpain retweeted the offer, adding the “catch” shown on the web that the box wasn’t sealed. We thought that the iPads were ex-display from stores, hence the unsealed box and low price.
This year has seen the news that LetsBonus has had to inform the 1500 customers who’d paid for their iPad2 that there was a delay in delivery due to issues with their supplier. Then these customers were informed that delivery wouldn’t take place after all. As compensation, each person was given a 50€ voucher which was then increased to 150€ as the backlash started on the social media airwaves. Spanish consumer group OCU took up the case and published an article on how to make a claim and stated that compensation had to be a two-way agreement, not an imposition by one party.
All the negative publicity for LetsBonus has resulted in them now promising that they will supply the iPads at the promised price. Is this a victory for the consumer? Maybe. At MoneySaverSpain we are starting to be more inclined towards not promoting pre-payment coupon site offers in favour of coupons that you can download and only pay when you actually consume/use the product/service.
Apparently, but we don’t have evidence to prove it, the big coupon sites (you know the names) get around 10% of their revenue from people paying who never use the coupons for various reasons (eg being ill on the day that the coupon was to be redeemed). If you do have a problem with your coupon, it’s often really difficult to get in touch with the company involved, adding insult to injury.
So, the next time you’re tempted by an offer, take a few minutes to think it over. The offers are normally worthwhile, but only if you’re 100% sure you’ll use it.