Second Hand and Repaired Goods: Your Consumer Rights
As more and more people decide to buy second hand goods, or pay for items to be repaired rather than buy new, it’s good to know that you still have consumer rights. We’ve taken a look at what guarantees you are entitled to and what to do when things go wrong.
Buying Second Hand Goods From A Company
Refurbished and open-box items sold as second hand come with a one-year guarantee (compared with two years for brand new goods). The date of the guarantee starts from the date of delivery, not purchase.
Nearly new goods, may still be covered by the original 2-year guarantee. When there’s more than a year’s guarantee still in force, in order to take advantage of this you’ll need to request the sales document (invoice, till receipt or stamped guarantee) that shows the date of the original purchase. If the documents aren’t available you’ll have to accept the reduced 1-year guarantee.
If you have issues with a store that will not honour the guarantee, request an official complaints form.
Buying Second Hand Goods From An Individual
When buying second hand items from a private dealer, the guarantee is reduced to 6 months.
There’s no denying that in most cases it will be more difficult to try and get an individual to honour the 6-month guarantee period. If you have problems then get in touch with your local municipal consumer office who will be able to advise.
Depending on the money you’ve already spent and the time you’ll spend chasing it up, you’ll have to decide whether or not it’s worthwhile.
Where To Buy Refurbished Items
Amazon Spain Renewed includes phones, laptops and kitchen gadgets. Items have a limited 1-year guarantee. For each item check what the guarantee may exclude (for example pre-existing scratches or missing accessories). Items will be shipped in a generic white or brown box.
Apple’s online store in Spain has iPads, Macs, MacBooks and accessories. Apple’s limited 1-year guarantee excludes non-Apple accessories included with the item purchased.
With the high call-out fee coupled with the cost of repairs, it can sometimes work out nearly as expensive as buying a new home appliance when your washing machine or fridge stops working. However for high-value items such as cars, a repair is normally the only option.
Look at your home insurance as you may find that for certain home appliances you are already paying for a repair service. In some cases this is included in your electricity contract. These services may cover call-out and repair costs, or you may be liable for partial payment.
If you decide to pay for a repair, avoid evenings and weekend call-outs as these are the most expensive.
All repairs are guaranteed for a full 3 months from the date of repair. The guarantee only covers those items actually changed or repaired. Make sure that you keep the invoice and that this details exactly the work that was carried out. In the case of car repairs the guarantee is either 3 months or 2000 km.
For problems your best option is to submit an official claims form and wait for the answer.
Buying Used Cars
Take a look at our detailed post here.
If you have a problem with second hand goods you can’t request that they be substituted. Either opt for requesting a repair or your money back.
When buying second hand goods online, keep a screenshot or printout of the original goods description in order to avoid claims from the seller that certain defects had already been indicated.
Related Post: Know Your Consumer Rights!